CIFF KIDS TALK - PRESENTED BY Torben Lorentsen, Passion360 (IN DANISH)

ARE CUSTOMERS JUST WALKING CREDIT CARDS – OR REAL HUMANS? (IN DANISH)

MONDAY 20 JUNE, 1PM (CIFF KIDS STAGE)

People want customer experiences and customer service that makes them feel like people and that is exactly what you can do with your personality and charisma. You will gain insight into how important your personality is and why.

It is your loyal customers who are ambassadors and who create your most important point of contact, Zero Moment of Truth or ZMOT, in your customer journey. ZMOT is crucial to how your marketing works. People create relationships and relationships create results.

Foredragsholder: Torben Lorentsen, Passion360, speaker, teacher and mentor